Verso Outsourcing

Verso Outsourcing is committed to providing reliable, profitable and best-in-class outsourcing services.  Our specialized skill set allows us to manage out of control functions and reduce operating costs.  Flexibility allows us to share risks and increase profit margin. Our service offers include:

Hospitality Software Systems - Our installations services teams perform on-site installation, configuration, training, and remote upgrades, specializing in:

• Point-Of-Sale (POS) – A technology for event point-of-sale and accounting systems for food service and retail operations at restaurant, sports, and entertainment facilities.
• Property Management Systems (PMS) – A tool used by hotel staff to do their day-to-day jobs - handling reservations, checking guests in and out, assigning rooms, managing room inventory, accommodating in-house guest needs, and handling accounting and billing.

Outsourced Contact Centers - Our installations services teams perform on-site installation, configuration, training, and remote upgrades, specializing in:

• Account Management – The account manager is the single point of contact into the call center for each client and is responsible for relationship management, issue escalation and resolution, and change management.
• Service Implementation – The service implementation process includes data collection, training development, and process and procedure definition and documentation. The identification and refinement of requirements, the establishment of call routing schemes and specific call flows, as well as scripts.
• Customer Care – The contact center specializes in providing first level support, which includes basic functionality and troubleshooting and is operational 24 hours a day, 7 days a week, 365 days a year.

Property-wide HSIA and Residential/Commercial ISP Support

Your technology is depended upon by your customers around clock, no matter what time zone they are in, so your support should be available 24 hours a day, 7 days a week, 365 day a year.

Our call center is fully staffed, all the time, ensuring that your customers are never left without quality, dependable support.

Highly Specialized Professional Services

We provide equipment installation and training for all of your products. Our network of multi-industry technicians is your company's rapidly deployable workforce.

We'll show you how you can save money each year through call center and professional service outsourcing while providing world class support to your customers. Our state of the art technology and predictable, repeatable workflow processes will lead to distinct, measurable improvement in customer satisfaction levels.