Technical Support Service

Verso offers customers 24x7 technical support services, product repair and onsite engineer packages to help customers ensure the knowledge base and support required to maintain their networks at peak performance. Verso provides remote technical support to troubleshoot and resolve system problems, as well as software maintenance to address technical software issues and upgrades. Customers have access to the level of support based on their need and are serviced based on the criticality of their network issues.

The technical support platform offers:

• Protection of critical network resource elements that drive the network's revenue generating ability
• Dependable and efficient remote technical support
• Flexible hardware repair service level options
• Software maintenance services and upgrades via FTP
• Reduced risk of network downtime and customer affecting outages
• Network infrastructure investment protection