Vision, innovation, and value for communications applications in your IP networks.

Verso Technical Support Services

Verso's technical support services is a value added offering that helps our customers ensure the availability and performance of Verso solutions by providing 24x7 access to technical, hardware and software support.

Verso offers customers 24x7 technical support services, product repair and onsite engineer packages to help customers ensure the knowledge base and support required to maintain their networks at peak performance. Verso provides remote technical support to troubleshoot and resolve system problems, as well as software maintenance to address technical software issues and upgrades. Customers have access to the level of support based on their need and are serviced based on the criticality of their network issues.

The technical support platform offers:

  • Protection of critical network resource elements that drives revenue generating ability
  • Dependable and efficient remote technical support
  • Flexible hardware repair service level options
  • Software maintenance services and upgrades via FTP
  • Reduced risk of network downtime and customer affected outages
  • Network infrastructure investment protection

Verso offers three (3) technical support service packages which include:

Basic Support Package

Designed for the customer who has a robust in-house support staff, a reasonable supply of onsite spare parts and/or whose service level needs are not mission critical. Services include:

  • 24x7 phone, email, and instant messaging support
  • Software releases/patches via FTP
  • Advanced trouble shooting and configuration support
  • Remote diagnostics via customer supplied internet or dial-up connection

Advanced Support Package

Designed for the customer whose network is mission critical and requires turnaround of repair parts. However, the customer still has sufficient in-house expertise to manage the majority of their own network service issues/needs. Services include:

  • 24x7 phone, email, and instant messaging support
  • Replacement hardware shipped within 24 hours from nearest depot (for Access products only)
  • Extends hardware warranty (for Access products only)
  • Software releases/patches via FTP
  • Advanced trouble shooting and configuration

Premium Support Package

Designed for the customer who has a mission critical network and cannot incur extended down time. Services include:

  • 24x7 phone, email, and instant messaging support
  • On site engineer to install parts
  • Software releases/patches via FTP
  • Advanced trouble shooting and configuration support
  • Remote diagnostics via customer supplied internet or dial-up connection
  • Quarterly matrix and reporting available
  • Replacement hardware shipped within 24 hours from nearest
    depot (for NGN and NetPerformer products)
  • Replacement hardware delivery to site same business day
    (Access products only)

Verso's technical support services are staffed by knowledgeable technicians capable of managing critical service outages 24x7. To learn more just call, email, or visit us online:

Toll-free: +1.866.829.8776 (U.S. and Canada only)
Outside the U.S. and Canada: +1.678.589.3653
E-mail: marketing @verso.com