Need help?
Frequently Asked Questions
Ordering & purchasing
We accept Visa, Mastercard, Maestro. If the issuer of your card refuses to agree with your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
We can only accept payment via the payment module on our website. Payment by bank transfer or cash on delivery are not possible. To ensure secure online payment and security of your personal data, transaction data is sent encrypted with ssl technology over the internet. To pay with ssl, you need no special software. You can recognize a secure ssl connection by the "Lock" in the status bar of your browser.
Verso.com only sells to individuals. This means that if you buy products that are not intended for personal use, but for example resale, or if you're a business, you cannot place an order and we will not be able to sell you products.
We do work with a platinum and gold vip clientele program. From a purchased amount of 5000 euro within the same year you get a gold status, which gives you a 5% discount within that year on every purchased item, sales articles excluded. From a purchased amount of 10 000 euro within the same year you get a platinum status, which gives you a 10% discount within that year on every purchased item, sales articles excluded.
We always describe as completely and accurately as possible what we offer to sell. The description aims to be sufficiently detailed in any case to let you make a proper assessment. If we make use of graphics, they are a true reflection of the goods and / or services. But to err is human and if we have made an obvious mistake, we are not obliged to deliver the order if this would prove impossible. If any doubt regarding sizing please contact verso team. They will be honoured to advise you.
During the time-frame mentioned in our offer our prices will not change, except for price changes resulting from changes in tax rates. Our prices include all taxes, vat and services. You never get any surprises. Shipping costs will be calculated separately and you will be informed of the estimated cost prior to finalising your order.
Delivery
All goods will be delivered to the address specified by you when you order. Delivery is only possible to an address in the european union. If there is any doubt please contact verso team. They will be honoured to advise you.
If you're not home when our supplier arrives at your home our supplier will deliver the package to the nearest collection point where you can pick up the delivery at your convenience within the stated timeframe.
We will will provide a tracking number. If there is any doubt please contact Verso team, they will be honoured to advise you.
Shipment is via My Parcel . When shipping your package you will receive an email the evening before delivery containing tracking information. Deliveries are made Monday through Friday, except during holidays.
Shipping costs will be calculated separately and you will be informed of the estimated cost prior to finalising your order.
Delivery is only possible to an address in the european union. If your delivery address is outside of belgium or the netherlands, please contact us via info@verso.be.
Quality & warranty
We guarantee that our products conform to your order and meet normal expectations you may have of such a product taking into account the specifications of the product. We guarantee that our products meet all legal requirements.
We guarantee that our products meet all legal requirements. If any problem regarding warranty or quality please contact info@verso.be
Returns
If you buy goods from us, 14 days from delivery you have the right to decide that you do not want to keep the goods. You can annul your order without paying a fine and return without giving any reason (the costs of transport will need to be covered by yourself). Within 14 days after we receive back your order, we'll refund the full purchase price thereof via the payment method you chose when ordering. If you paid with Mastercard or Visa, you will see the amount appear on the next monthly statement you receive from Visa or Mastercard.
During the first 14 days after delivery, we expect you to take care of your ordered product and packaging. If you want to return the goods as described above, you can unpack them only to the extent, or use them as necessary to assess whether you want to keep the goods. Returned goods may have been fitted, but must not be used. If you send back the goods, this should be done together with the original packaging, accessories and in original condition and taking into account our instructions below.
This is not provided, shipping costs are on behalf of client.
Others
T: +3232269292
M: INFO@VERSO.BE
VERSO ANTWERP
LANGE GASTHUISSTRAAT 9-11
2000 ANTWERP
BELGIUM